Contact Us

TOLL FREE NUMBER

1-866-688-6468

CUSTOMER SERVICE

Canada: customerservice-ca@cobragolf.com

RETURNS

Easily request your return online! You can start by clicking below or you if you setup an account you can log into and select the order/items you are interested in returning.

Start Your Return >>

Phone: 1-866-688-6468
Email: golfreturns.ca@cobrapuma.com
*Please include the following information in your Return Request:
-Order Number
-Name
-Email
-Items to be Returned
-Reason for Return

ADDRESS

COBRA PUMA GOLF Canada
555 Boulevard Dr.-Frederik-Philips, Suite 250
St-Laurent, QC
H4T 1S3

MEDIA CONTACT

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OUR TOP FAQs

Please take a look at our FAQs below - if you have a question for us, we think there's a good chance you'll find your answer!

If you haven't found your answer, no worries. Just submit your question to our Customer Care Team who will answer your question in as timely a fashion as possible, which is typically within 1-2 business days.

1. What if I can't find what I'm looking for?

Current products
This website has current information specific to COBRA golf clubs and accessories and PUMA Golf products. For PUMA apparel and accessories that are not golf, visit shop.puma.com.

Previous products
For information on previous COBRA golf clubs and accessories, see our archive of previous COBRA Golf catalogs. You can also try our Dealer Locator to find a dealer near you.

2. What do I do if I have a question about returns or warranty?

COBRA PUMA GOLF RETURN POLICY: If you would like to return your Cobragolf.ca order, please notify us within 30 days of receipt. All product must be returned in new and unused condition. Golf clubs must be un-hit, all footwear and apparel must be unworn with tags still on. We do not accept returns on components. Components include: grips, hosel adapters, wrenches and Shaft Only products.

You can start your return using the Start Your Return button above. Or you can contact us by emailing golfreturns.ca@cobrapuma.com or calling (866) 688-6468. Please provide your Cobragolf.ca order #, the item(s) you would like to return and the reason for return. COBRA PUMA Golf will then email you a Return Authorization. Please print this form and include it with your return, and write your Return Authorization number (RMA#) clearly on the outside of the package. All golf clubs, footwear, apparel, and accessories must be returned to the specified address on the Return Authorization form. Please note there may be different addresses for different items within a return. All returns must be received by COBRA PUMA Golf within 120 days of the original purchase to receive a refund.

Please allow a minimum of 15 days for COBRA PUMA Golf to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs. Shipment of product to a location other than that on the COBRA PUMA Golf provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid RMA # and COBRA PUMA Golf provided label(s) are subject to refusal and return to the customer. COBRA PUMA Golf retains the right to refuse to issue credit for customer refusal and unauthorized returns.

Please note that we do not perform exchanges at this time. All returns will be processed as a refund and a replacement order will need to be placed separately. For assistance in placing a new order for a different size or color please contact Customer Service at (866) 688-6468.

COBRA PUMA GOLF WARRANTY: To obtain warranty benefits, the defective product and a statement of the claimed defect must be provided to the authorized COBRA PUMA GOLF Shop from whom the goods were originally purchased. To find your nearest COBRA PUMA GOLF retailer please visit the Dealer Locator.

Limited Two-Year Warranty
COBRA PUMA GOLF will warranty its products for a period of two years from the date of purchase against defects in materials or workmanship. If the date of purchase is unavailable, this warranty shall begin on the product manufacture date. Should any product fail to perform for either of the above reasons, COBRA PUMA GOLF will repair it or replace it at no charge as inventories allow. (Please note that if the product in question is from a discontinued model that we no longer have replacement inventory available for, we will offer a for-charge repair taking into account the difference of the purchase cost and the cost of the current replacement product.)

COBRA PUMA GOLF reserves the right to inspect all warranty claims to determine the extent of warranty application. Warranty does not cover normal wear and tear and any third party alterations void any warranty claims. COBRA PUMA GOLF does not sell or return component parts. All products returned for warranty claims become the property of COBRA PUMA GOLF. Unauthorized returns will not be accepted. This warranty provides specific legal rights. Other rights may exist, which may vary from state to state. COBRA PUMA GOLF may amend this warranty policy at any time.

Limited Liability
COBRA PUMA GOLF will not be liable for any failure or delay in performance due in whole or in part to any cause beyond COBRA PUMA GOLF’s reasonable control including, but not limited to, strikes, riots, wars, fire, acts of God, or acts of compliance with any law or government regulation. In no event shall COBRA PUMA GOLF be liable to Buyer for (i) any special, indirect, incidental or consequential damages, or (ii) any damages resulting from loss of use or profit.

Exchanges
We are sorry but we do not offer exchanges at this time. You may return a product within 30 days of receiving your item; please refer to our Return Policy.

3. How do I replace an older club that is not in your current line?

Once the stock in a product is sold out, we are unable to fill any new orders for replacements. However, our models tend to be available at retailers for a fairly lengthy period after discontinuation, which tends to be a great resource to get replacements and to allow you to "fill in" sets. You can also try our Dealer Locator to find a dealer near you.

In lieu of finding something in the open market, we can tell you that current generations of COBRA products often make great replacements for past models as they are quite often aimed at the exact same player type.

4. Do you have a trade-in policy?

COBRA PUMA GOLF does not offer direct trade-ins. However, many of our retailers do. Visit our Dealer Locator to find a dealer near you.

5. Where can I replace grips, headcovers, a torque wrench, or swingweight screws?

Please contact a Cobra Puma authorized dealer by visiting our retail partners.

6. How can I tell if a COBRA product is authentic whether I have a serial number to verify or not?

If you would like to provide us with a hosel code from the club or club set (found on the 7-iron of a stock iron set) we would be happy to tell you if the code matches with COBRA PUMA GOLF's code database. Our customer service team can help you obtain that information:

Wholesale: 1- 866-688-6468

If you would like to have us authenticate them 100% you can have any COBRA PUMA GOLF retailer contact our warranty and repair team to set up a full inspection. Visit our Dealer Locator to find a retailer near you.

7. I want to switch out my shaft or order an individual component. What should I do?

For our current driver line with adjustable flight technology (AFT) we absolutely do offer a "shaft-only" option where you can have any of our valued retail partners contact us to order on your behalf. We will assemble the AFT tip along with the grip of your choice on the shaft, though as a wholesaler we do not have a suggested retail amount to quote you. You can get all pricing and lead time from your local retailer before placing the order.

If you do not have a preferred retailer, visit our Dealer Locator to find one near you.

8. I'd like to compare models/which model should I play?

Trying the clubs in person is the best way to see which might be best for your game. We strongly encourage you to take a look at our awesome line-up for yourself. Visit our Dealer Locator and/or see a list of COBRA PUMA GOLF local demo days.

9. You don’t offer the loft/flex/dexterity that I am looking for. Why?

We apologize if we are not offering specifically what you are looking for. When launching product lines we pay strong attention to what models have been popular and effective and try to plan ahead accordingly. Likewise when launching new products we take into consideration all potential aspects of that specific offering and weigh whether or not the public demand will be there. For example, our left handed product line, like our senior and ladies lines, makes up an integral part of our business, albeit on a more limited basis.

10. I like the looks of your products. Where can I find or try them?

At COBRA PUMA GOLF we are very proud of the products, and encourage you to have a look for yourself at one of our retail partners. Visit our Dealer Locator to find a retailer near you. You can also try our clubs personally at one of our local demo days.

11. Orders

As a wholesaler we are unable to look directly at orders unless instructed to by our valued retail partners who can contact us, provide their account number and get an up-to-the-moment update on a given order. We can say that it is our foremost interest to ship all orders ASAP and provide the most detailed information possible, so have your chosen retail partner contact us and we will provide that information.

12. I forgot the password to my COBRA web account. Now what?

You can recover your password here. Just enter your email address and your password will be sent to you.

13. I made a Hole-in-One with COBRA equipment. Who can I tell?!

Congratulations! We love to hear about people's aces using COBRA clubs. In fact, if you are a resident of the United State, Canada, United Kingdom, Australia or Sweden, you can register your Hole-In-One with us online and we will send you a little packet in the mail to recognize this wonderful achievement. First, navigate to your country's website by clicking on the flag at the bottom of this page. Then sign into your Member Account under the "My Account" menu. Finally, just register your ace in your COBRA member account by clicking "My Aces" in the left-hand menu.

If you don't have an member account, you can sign up for free.

Please Note: Currently our congratulatory packet is only available in the US, CA, UK, SE and AU. We are thrilled you got a Hole-In-One, but if you don't have a mailing address in one of those countries, the best we can do is give you a virtual high five.

14. Can COBRA donate something for my charity?

We receive countless requests for sponsorship opportunities throughout the course of a year. The cost of honoring all such requests would be prohibitive, and, because we do not want to discriminate by honoring some and not others, it is company policy to refrain from this practice. We hope you understand our position on this matter. In the case that you are hosting a golf fundraiser, one suggestion we can make is for you to check with the golf course where your event is being held to inquire if the facility has a relationship with the local COBRA representative as something may be done on the local level. We've found that this grass roots approach has led to more interactive partnerships in some cases as well.

15. Our high school/collegiate team is interested in playing COBRA. Do you offer a discount program?

Thanks for your interest in COBRA, Coach! We do have High School and Collegiate Programs and ask that you have the staff from your home golf course contact their local sales representative to provide all details and help facilitate. Best of luck with your season!!!

16. How do I inquire about employment opportunities at COBRA PUMA GOLF?

Visit our employment listings page and fill out an application whenever you see any open positions of interest, so that we can have it on file.